Community Engagement Specialist

Exempt:  No

Hours: Part – or Full-Time, 25-35 hours per week

Salary: $17.00 – $18.00 per hour, DOE

Supervision:  Development Director

Travel:  10%

Through their work engaging with individuals, communities, and civic and faith groups, and through their close engagement with Florence Crittenton Family Services’ (FCFS) programmatic teams, the Community Engagement Specialist fulfills a crucial role for both the Development Team and the organization as a whole. The Community Engagement Specialist engages with both the broader community and FCFS clients in a direct service, residential setting, working to coordinate essential volunteer support of the FCFS services helping young parents, children, and families to heal, grow, and thrive.

Additionally, the Community Engagement Specialist (CES) develops and maintains relationships with a diverse range of community members and partners who provide in-kind contributions of essential items and services. Through speaking and partnering with civic and faith groups in Helena and around Montana, the CES educates and builds community awareness about the needs FCFS services meet while also cultivating a base of charitable and volunteer support.


Volunteer Coordination:

In conjunction with program staff:

  • Identifies opportunities for volunteer program support, including mentors,
  • Develops and refines policies and procedures for volunteer recruitment, orientation, training, and assignment,
  • Plans and coordinates regular volunteer recruitment and orientation efforts;
  • Collects and maintains accurate records in CRM database related to donor contact information and volunteering history;
  • Develops and implements peer and FCFS-led support opportunities for volunteers;
  • Plans, schedules, and implements volunteer-appreciation efforts and events;
  • Maintains and updates listings of volunteer opportunities on FCFS website;
  • Coordinates “Day of Service” volunteer efforts by business, civic, and other community groups;
  • Acknowledges all volunteer contributions as appropriate.


In-Kind Donation Management:

  • Communicates need for contributions of products and services to community;
  • Manages general in-kind-donation inquiries and intake of donations;
  • Partners closely with programmatic staff and Finance team to fulfill Product/Service requests;
  • Coordinates and fulfills requests in support of Residential Recreation Calendar activities;
  • Maintains relationships with in-kind partners, including Target and Toys for Tots;
  • Plans, schedules, and implements in-kind donation drives and appeals, particularly Santa’s Helpers/Giving Trees;
  • Supports work of Volunteer In-Kind Donation Coordinator in inventorying in-kind donations;
  • Collects and maintains accurate records in CRM database related to donors making in-kind contributions; promptly provides gift information to Annual Giving Officer;
  • Acknowledges all in-kind donations as appropriate.


Civic & Faith Group Engagement:

  • Cultivates and maintains relationships with Community, Civic, and Faith groups and clubs;
  • Schedules and speaks at group meetings, services, etc., to promote FCFS mission;
  • Cultivates potential in-kind, volunteer, and/or monetary support from groups;
  • Supports other Development Team staff in developing messaging and appeals to solicit support from groups;
  • Collects and maintains accurate records in CRM database related to groups, including primary contact information, record of speaking engagements and other engagements;
  • Acknowledges all community group contributions/invitations as appropriate.



Experience and Education

  • High School Diploma or GED, required;
  • Associate or bachelor’s degree from an accredited university, preferred;
  • 1-2 years’ experience in human- or social-services field, direct work with clients and volunteer, preferred.

Required Knowledge, Skills, and Abilities

  • Ability to communicate clearly verbally and in writing with individuals and groups;
  • Understanding of confidentiality and ethical conduct;
  • Strong initiative and problem solving and critical thinking skills;
  • Strong attention to detail with minimal supervision in a flexible work environment;
  • Ability to multi-task;
  • Demonstrates knowledge and skilled application of word processing and advanced computer skills, in Microsoft Word, Excel, and PowerPoint;
  • Possess a working understanding of human-services and non-profit organizations, preferred;
  • Work experience and knowledge working with vulnerable populations and volunteer-led or –supported activities;
  • A valid driver’s license, satisfactory background check, and a health statement are required for this position at Florence Crittenton Family Services.


  • Paid Time Off (PTO);
  • Paid Holidays, including two Floating Holidays;
  • Holiday Pay;
  • Retirement Plan 403(b) with employer match up to 4% (longevity increases this match);
  • Employer contribution toward health insurance (currently valued at over $5,200 annually), OR a $100/month stipend for those with other health coverage (Full-Time benefit);
  • Optional Dental and Vision insurance (Full-Time benefit);
  • A free Life Insurance policy, with the option to obtain more (Full-Time benefit);
  • Access to training and professional development opportunities;
  • Family-friendly work environment;
  • Satisfaction that the work you do directly impacts young parents and children.


Click APPLY NOW to submit your application and other materials.

Application, Resume, and Cover letter should address the position/shift you are applying for, and reason for applying for this position.

Please contact the HR Department at 406-413-7007 for more information, including a full job description. 

FC provides equal employment opportunity regardless of race, religion, color, gender, sexual orientation, marital status, national origin, age, or disability as defined by federal and state law in our relationship with applicants for employment, employees of FC, and the public.

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